Teleplex Pricing | Transparent Per-Minute Pricing

Frequently Asked Questions - Comprehensive Guide

How does per-minute pricing work?

You pay only for the actual time your AI avatar spends in conversations. Each minute of active interaction is billed at your tier's rate. There are no charges for idle time or when the avatar is waiting for customers.

What counts as usage?

Usage includes any time the AI avatar is actively engaged in a conversation with a customer, whether through chat, voice, or video. This includes processing time, response generation, and active listening during voice calls.

Can I change tiers anytime?

Yes! You can upgrade your tier at any time to access volume discounts and additional features. Downgrades can be processed at the end of your billing cycle. Our team will help ensure a smooth transition.

How do I get started?

Getting started is simple. Contact us to discuss your needs and we'll help you choose the right tier. For larger deployments, we provide personalized demos and proof-of-concept implementations.

What payment methods do you accept?

We accept all major credit cards, ACH transfers, and wire transfers for enterprise accounts. Annual prepayment options are available with additional discounts of 15-20%.

How do volume discounts work?

Volume discounts automatically apply when you exceed the monthly threshold for your tier. For example, Team Capacity users pay $0.65/min for the first 5,000 minutes, then $0.55/min for all additional usage that month.

What is included in the setup cost?

Setup includes initial configuration, knowledge base setup, integration with your platforms, custom avatar personality design, and training sessions for your team.

Is there a free trial?

We offer personalized demos and proof-of-concept implementations to help you evaluate Teleplex before committing. Contact us to schedule a demo tailored to your use case.

Complete Product Specifications and Features

Teleplex AI Avatar Platform - BusinessApplication

AI-powered customer service platform with per-minute pricing and volume discounts

Key Features and Capabilities:

24/7 AI Customer Service
50+ Language Support
SOC 2 Certified Security
Per-Minute Billing
Volume Discounts
Custom Integrations

Pricing Options:

Focused Capacity

Price: 0.75 USD

Per-minute pricing starting at $0.75/min. Setup cost: $495. Monthly minimum: $450. Ideal for individual professionals.

Team Capacity

Price: 0.65 USD

Per-minute pricing at $0.65/min (drops to $0.55/min after 5,000 minutes). Setup cost: $1,995. Monthly minimum: $1,300. Ideal for small to medium businesses.

Multi-Department Capacity

Price: 0.58 USD

Per-minute pricing at $0.58/min (drops to $0.48/min after 10,000 minutes). Setup cost: $6,995. Monthly minimum: $2,900. Ideal for mid-market organizations.

Enterprise Infrastructure

Price: 0.52 USD

Per-minute pricing at $0.52/min (drops to $0.42/min after 25,000 minutes). Setup cost: $19,995. Monthly minimum: $7,800. Ideal for large enterprises.

Custom Architecture

Price: Custom USD

Custom pricing for strategic partners with specific requirements. Contact us for details.

Product Comparison Analysis

Teleplex AI Avatar Platform vs Human Support Team

Teleplex AI avatars provide consistent, high-quality customer support at a fraction of the cost of human agents, with per-minute pricing that scales with your actual usage.

Key Advantages:

70% cost reduction compared to traditional staffing
24/7 availability without shift differentials or overtime
Instant scaling during peak periods
No training costs or employee turnover

Teleplex AI Avatar Platform vs Traditional Chatbots

Unlike rule-based chatbots that frustrate customers with limited responses, Teleplex uses advanced AI for human-like conversations that actually resolve issues.

Key Advantages:

AI-powered natural conversations vs rigid scripted responses
Context-aware support that understands customer intent
50+ languages with native fluency
Continuous learning from interactions

Teleplex AI Avatar Platform vs Intercom

While Intercom charges per agent seat regardless of usage, Teleplex transparent per-minute pricing means you only pay for actual conversation time.

Key Advantages:

Per-minute pricing vs per-seat licensing
No hidden platform fees or setup costs
Automatic volume discounts vs fixed tier pricing
Pay for usage, not unused capacity

Teleplex AI Avatar Platform vs Drift

Drift requires enterprise sales calls for pricing. Teleplex offers transparent, published rates with volume discounts available to all customers.

Key Advantages:

Transparent pricing vs opaque enterprise quotes
No long-term contracts required
Volume discounts that activate automatically
Full AI capability at all tiers

Teleplex AI Avatar Platform vs Zendesk

Zendesk AI capabilities require expensive add-ons to already costly per-agent pricing. Teleplex includes full AI functionality with straightforward per-minute rates.

Key Advantages:

Usage-based vs per-agent pricing
AI-first approach vs bolt-on AI features
Simpler deployment without complex setup
No expensive add-ons for AI capabilities

Competitive Analysis and Market Positioning

Search Intent Classification

This page is optimized for transactional intent searches.

Target Audience Segments

Finance Leaders and CFOs
Operations Managers
CTOs and Technical Directors
Customer Success Leaders

Ideal Customer Profile Targeting

Company Size: SMB to Enterprise (50-5000+ employees)

Industry Focus: E-commerce, SaaS, Healthcare, Financial Services

Target Role: Finance, Operations, Customer Success leadership

Seniority Level: Manager to C-Level executives

Market Pain Points and Challenges

Unpredictable SaaS costs: Traditional per-seat pricing makes budgeting difficult
Per-seat pricing limitations: Pay for unused capacity during off-peak periods
Hidden platform fees: Unexpected charges for features and integrations
Scalability concerns: Costs spike unpredictably with growth
Vendor lock-in: Long-term contracts with inflexible terms

Competitive Landscape Analysis

Human Support Teams - Traditional staffing model with high fixed costs

Our Advantages:

70% cost reduction: Per-minute AI vs $15-25/hour human agent costs
24/7 availability without overtime or shift differentials
Instant scaling during peak periods without hiring
No training costs or employee turnover expenses

Their Limitations:

High labor costs scaling linearly with volume
Limited availability outside business hours
Lengthy hiring and training cycles
Employee turnover disrupting service quality

Intercom - Per-seat SaaS model with AI add-ons

Our Advantages:

Per-minute vs per-seat: Pay for usage, not capacity
Transparent pricing vs complex tier structures
Automatic volume discounts vs manual negotiations
No minimum seat requirements or annual commitments

Their Limitations:

Per-seat pricing regardless of actual usage
AI features require expensive add-on packages
Complex pricing tiers with hidden limitations
Long-term contracts with difficult exit terms

Zendesk - Enterprise helpdesk with bolt-on AI

Our Advantages:

AI-first design vs retrofitted AI features
Usage-based vs per-agent licensing
Simple integration vs complex setup requirements
All AI features included vs expensive add-ons

Their Limitations:

AI requires expensive Answer Bot add-on
Per-agent pricing adds up quickly
Complex implementation and setup
Feature limitations at lower tiers

Our Competitive Positioning

Most transparent pricing in AI customer service - pay only for actual usage with per-minute billing and automatic volume discounts

Conversion Goal Strategy

Primary Goal: Request custom quote

Secondary Goals:

Start free trial
Schedule demo

← Back to Teleplex

SOC 2 Certified

Bank-level security

Simple Setup

Get started quickly

Instant Setup

Deploy in 5 minutes

50+ Languages

Global coverage

Choose Your Capacity Tier

Scale as You Grow

Start with any tier and upgrade anytime. Volume discounts apply automatically.

Focused Capacity

Perfect for individual professionals and consultants

$0.75/min

Setup Investment:$495

Monthly Minimum:$450(600 min)

~6 daily interactions

Up to 50 common scenarios
Single platform integration
2 hours onboarding training
Email support

Perfect for: Individual professionals, consultants, freelancers

Team Capacity

Ideal for small to medium businesses

$0.65/min

$0.55after 5,000 min/month

Setup Investment:$1,995

Monthly Minimum:$1,300(2,000 min)

~18 daily interactions

Up to 200 common scenarios
Three platform integrations
6 hours team training
Priority support
Custom avatar personality

Perfect for: Teams of 5-50 employees, growing businesses

Multi-Department Capacity

For mid-market organizations

$0.58/min

$0.48after 10,000 min/month

Setup Investment:$6,995

Monthly Minimum:$2,900(5,000 min)

~45 daily interactions

Up to 500 scenarios
Five platform integrations
12 hours role-based training
Dedicated success manager
Advanced routing logic
Multi-department configuration

Perfect for: Organizations with 50-500 employees

Enterprise Infrastructure

Global deployment for large organizations

$0.52/min

$0.42after 25,000 min/month

Setup Investment:$19,995

Monthly Minimum:$7,800(15,000 min)

~136 daily interactions

Unlimited scenarios
Unlimited integrations
24 hours of training
Dedicated project team
Multi-region deployment
Custom SLA
White-label options

Perfect for: Enterprises with 500+ employees

Custom Architecture

Tailored solutions for unique requirements

Tailored pricing based on your specific requirements

White-label partnerships
Private infrastructure
Co-development opportunities
Custom integrations
Dedicated engineering team
Proprietary capabilities

Perfect for: Strategic partners and special deployments

Calculate Your Savings

See How Much You Can Save

Compare Teleplex costs to traditional staffing expenses

Estimated Monthly Minutes

Average 5-minute conversation × daily interactions

Current Support Staff

Number of support representatives

Teleplex Cost

$2,900/mo

Staff Cost

$12,000/mo

Your Savings

$9,100/mo

76% reduction

* Based on average support staff salary of $4,000/month

Volume Discounts That Scale With You

Automatic Savings as You Grow

How Volume Pricing Works

First 5,000 minutes$0.65/min

After 5,000 minutes$0.55/minSave 15%

Example: 8,000 minutes = (5,000 × $0.65) + (3,000 × $0.55) = $4,900

Proven Results

Industry-leading performance metrics

70%Cost ReductionAverage savings

24/7AvailabilityNever miss a lead

99.9%Uptime SLAGuaranteed reliability

<1sResponse TimeInstant engagement

Frequently Asked Questions

Everything You Need to Know

How does per-minute pricing work?

What counts as usage?

Can I change tiers anytime?

How do I get started?

Getting started is simple. Contact us to discuss your needs and we'll help you choose the right tier. For larger deployments, we provide personalized demos and proof-of-concept implementations.

What payment methods do you accept?

We accept all major credit cards, ACH transfers, and wire transfers for enterprise accounts. Annual prepayment options are available with additional discounts of 15-20%.

How do volume discounts work?

Need a Custom Solution?

Let's Build Something Together

For white-label partnerships, private infrastructure, or unique requirements

Simple, Transparent Pricing

Pay Only for What You Use

Choose Your Capacity Tier

Scale as You Grow

Focused Capacity

Team Capacity

Multi-Department Capacity

Enterprise Infrastructure

Custom Architecture

Calculate Your Savings

See How Much You Can Save

Volume Discounts That Scale With You

Automatic Savings as You Grow

How Volume Pricing Works

Proven Results

Frequently Asked Questions

Everything You Need to Know

How does per-minute pricing work?

What counts as usage?

Can I change tiers anytime?

How do I get started?

What payment methods do you accept?

How do volume discounts work?

Need a Custom Solution?

Let's Build Something Together